PayXpert - User documentation

Customer enters an incorrect password

Owned by Technical Writer
Aug 21, 2024
1 min read

Problem

The customer has entered an incorrect password.

Solution

Here is what to do:

  1. Press clear.

  2. Enter the amount again.

  3. Have the customer re-enter the password.

The customer’s WeChat Pay/Alipay account will lock for 10 minutes after 5 failed password attempts.

© PayXpert Services Ltd, 2024