Consult a transaction made on your POS terminal

For a general overview of the Transactions view in the Backoffice, please see Transactions. In this section we will go over how to view the transactions performed on a specific POS terminal.

Remember that first you need to https://central.payxpert.com/login to our Backoffice. If you do not yet have a username, please ask the admin responsible within your organization for creating them, or if none, the PayXpert Support team.

To consult a transaction made on your POS device:

1. From the menu on the left, click Processing and select Transactions:

   Open

   

2. The transactions page shows all of your latest transactions. In order to filter transactions by a specific terminal, open the "Related entities" filter group, then go to the "Originators" field:

   Open

   

3. Enter the serial number of the POS in question, then click on the Filter.

4. The page will now only show transactions performed on the device with that serial number. Remember that by default the Date from filter is set to fetch your transactions from the last month:

5. To view the details of a transaction, click on the transaction identifier link in blue.

   A transaction details window will appear:

   Notice that here you can see details like the collection timestamp for the transaction and if the POS was in Degraded mode during the transaction.