If you encounter a technical issue in the Backoffice or otherwise have a question that has not been answered on this site, please create a ticket so that we may help you. Tickets are sent to the PayXpert Support team after you fill in the information. Here are two ways to create a ticket from within the Backoffice Support tab. (If you prefer, just watch this video!):

OPTION 1:

Click the New issue button.
Fill in the fields and click Create.

OPTION 2:

(From the Contact Information screen), click the Contact me button on a customer service profile.
Fill in the fields and click Create.

Please fill in the information with all the relevant details so we can help you better.

If you would like to attach a file to your Support ticket, please create it first, and then edit it as explained in the related article link below.

PayXpert docs

How do I create a Support ticket?

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