Here is how to cancel a transaction that was made earlier in the day. The process is slightly different depending on which PayXpress app you are using.
You can only cancel a transaction if it has been performed earlier in the same day. Once it has been collected (in the evening), you must refund your shopper instead.
You must enter in the exact amount of the original transaction in order for the cancellation to work.
PayXpress
The following workflow describes how to cancel a transaction before it collected by your bank. The cardholder needs to be present and you must know the amount of the transaction you want to cancel.
On the terminal’s home screen, tap the PayXpress
icon to start the cancellation.
By default, the debit screen is shown. But you want to perform a cancellation, so tap the Options
button, then Cancellation:
The Cancellation screen should now be shown. Enter the exact amount of the original transaction—the cancellation amount—in cents. For example, enter 150 for 1.50 EUR. Then tap Validate
:
The following screen appears. It is possible to read various types of cards:
Contactless: the customer is invited to present his card or any card emulation (telephone, connected watch, etc.) to the target. The terminal will detect it via NFC (near field communication).
Contact: the customer is asked to insert his card into the chip card reader. The card must be left inside the reader until the end of the transaction.
The terminal has found an uncancelled debit transaction that matches the amount and card number read:
Tap the Validate
button to confirm the cancellation of the displayed transaction. Conversely, tap the Cancel button to abandon the cancellation request.
Please note that, instead of tapping to confirm, you could be asked for your 6-digit Merchant PIN at this time, if configured. This extra security feature is detailed here.The cancellation is made and recorded in our centralized electronic payment platform. The “Payment accepted” screen is displayed for 1 second before displaying the printing message.
The terminal automatically prints the customer’s copy of the cancellation ticket.
If the customer had inserted his or her card in the contact reader, then at this point the terminal asks them to remove their card:
The terminal automatically prints your merchant copy of the cancellation ticket:
The cancellation is complete.
PayXpress+
Performing a cancellation in PayXpress+ is super easy thanks to the shortcut button.
To cancel a transaction (as long as it has not been collected by your bank yet), open PayXpress+ and tap the “Request void payment” button. Enter in the exact amount of the original transaction. Tap “Validate”:
The customer presents his or her card and we process the cancellation. Both the customer and merchant copies of the receipt are automatically printed.