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You must enter in the exact amount of the original transaction in order for the cancellation to work. |
PayXpress
The following workflow describes how to cancel a transaction before it collected by your bank. The cardholder needs to be present and you must know the amount of the transaction you want to cancel.
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The cancellation is complete.
PayXpress+
Performing a cancellation in PayXpress+ is super easy thanks to the shortcut button.
To cancel a transaction (as long as it has not been collected by your bank yet), open PayXpress+ and tap the “Request void payment” button. Enter in the exact amount of the original transaction. Tap “Validate”:
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The customer presents his or her card and we process the cancellation. Both the customer and merchant copies of the receipt are automatically printed.