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Note

You must enter in the exact amount of the original transaction in order for the cancellation to work.

PayXpress

To The following workflow describes how to cancel a transaction before it is collected from by your bank, open PayXpress and tap the Options “···” button. Select “Cancellation” and enter in . The cardholder needs to be present and you must know the amount of the transaction you want to cancel.

  1. On the terminal’s home screen, tap the PayXpress (blue star) icon to start the cancellation.

    debit1.pngImage Added

  2. By default, the debit screen is shown. But you want to perform a cancellation, so tap the Options (blue star) button, then Cancellation:

    cancellation_1.pngImage Added

  3. The Cancellation screen should now be shown. Enter the exact amount of the original transaction

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  1. —the cancellation amount—in cents. For example, enter 150 for 1.50 EUR. Then tap Validate (blue star):

    cancellation_2.pngImage Added

  2. The following screen appears. It is possible to read various types of cards:

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    1. Contactless: the customer is invited to present his card or any card emulation (telephone, connected watch, etc.) to the target. The terminal will detect it via NFC (near field communication).

    2. Contact: the customer is asked to insert his card into the chip card reader. The card must be left inside the reader until the end of the transaction.

  3. The terminal has found an uncancelled debit transaction that matches the amount and card number read:

    cancellation_4.pngImage Added

    Tap the Validate (blue star) button to confirm the cancellation of the displayed transaction. Conversely, tap the Cancel (blue star) button to abandon the cancellation request.

  4. The cancellation is made and recorded in our centralized electronic payment platform. The “Payment accepted” screen is displayed for 1 second before displaying the printing message.

    cancellation_5.pngImage Added

  5. The terminal automatically prints the customer’s copy of the cancellation ticket.

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  6. If the customer had inserted his or her card in the contact reader, then at this point the terminal asks them to remove their card:

    cancellation_7.pngImage Added

  7. The terminal automatically prints your merchant copy of the cancellation ticket:

    cancellation_6.pngImage Added

The cancellation is complete.

PayXpress+

Performing a cancellation in PayXpress+ is super easy thanks to the shortcut button.

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